Shipping & Delivery

Orders place Sunday through Thursday are shipped within 24 hours. Those placed Friday and Saturday are processed the following Monday. During sale and launch times, order processing make take longer. We do not ship on the following major holidays: New Years Day, Family Day (Canada), Victoria Day (Canada), Memorial Day May 26th, June 19th, July 1st, July 4th, August civic holiday (CANADA), Labor Day, Thanksgiving Day (Canada and the US), Boxing Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day,

Once your order has been placed and processed, you will receive a confirmation email with your tracking details. The subject line will include "Order [#] has shipped." and there will be a "Track Package" button. If you haven't received your shipping notification, please check your email and spam folder for an email from support@deravyn.com Tracking information may not be immediately available once the tracking is live. It can take up to 48 hours for the tracking number to become active in the carrier system. If you don't see any updates within 3 business days, please contact our Customer Support Team at support@deravyn.com

Please allow up to 10 business days for your refund to be processed once we receive it. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

To ship your products as soon as possible, we immediately begin processing your order as soon as it is placed. Once orders are submitted, we cannot edit, cancel, or change your address. If your order has been dispatched, it must be processed as a return once received. Please contact our Customer Support Team at support@deravyn.com